Refund Policy

At Her Bloom, your comfort and confidence are at the heart of everything we do. Our products are intimate garments, so we are unable to accept returns for hygiene and safety reasons. To help you find your perfect fit, we proudly offer a complimentary First Order Exchange.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with your order number and a photo of the issue. We will make it right with a replacement or store credit. Since these are intimate garments, you will not need to ship the item back to us.

Her Pair: First Order Exchange

We totally get that styles can fit differently in person, which is why we offer a "First Order Exchange" on all first orders to ensure you get the perfect fit.

• Exchanges must be requested within 45 days of the original purchase date.
• One time exchange for a different style, size, or store credit.
• Limit to 1 exchange per customer.

Items Not Eligible for Exchange

• Gifts with Purchase (Free Items)
• Shipping Fees
• Gift Cards
• Third Party Products

Store Credit

• Store credit can be used toward any future Her Bloom purchase.
• Store credit does not expire.
• Any store credit received due to exchange on sale items will be given at the sale price.

How to Request an Exchange

1. Fill out the exchange request form.
2. Include your order number and the details of your exchange.
3. Our team will follow up by email within 1–2 business days.