Contact Us
A real person reads every message.
Questions about an order, sizing, or anything else? Write to us and we'll reply within 1–2 business days. And before you write: size swaps don't need an email. Her Pair covers a free exchange on your first order within 45 days, and you can start one directly on our Exchanges page. Washing questions live on Wash & Care.
Prefer Email Or Social?
Write to us at contact@herbloom.com, or say hi where you already scroll. Our DMs are open.
Before You Hit Send
How Fast Will I Hear Back?
We reply to every message within 1–2 business days, usually sooner. Weekends can take a touch longer, we're a small team.
Where Is My Order?
Orders ship within 1–2 business days and you'll receive a tracking email as soon as yours is on the way. If your tracking hasn't moved in a few days, send us a message with your order number and we'll chase it down.
I Ordered The Wrong Size. What Now?
Her Pair has you covered. If your first order fits differently than expected, exchange it for a new size, free, within 45 days. Worn pairs are welcome. Head to our Exchanges page to start a swap, no need to email first.
Do You Work With Retailers Or Creators?
Yes. Choose Wholesale, Collaborations, or another partnership topic in the form and tell us about yourself, and the right person will get back to you.